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This page is for customers only — for purchase-related queries, order help, product questions, or anything we can assist you with.

Order help Product guidance Returns & refunds Fast resolution
How can we help you today? We usually respond within 24–48 hours
Add photos for faster help Damage, label, invoice, or product issue
Tip: Upload clear images. (This is a front-end preview; your form app/email should handle the actual upload.)
    Tip for faster resolution Order ID is required. If you upload a photo (damage/label/invoice), we can resolve even faster.
    By submitting, you agree to be contacted regarding your query.
    Quick help Instant answers
    If you purchased on a marketplace (Amazon/Flipkart/Meesho etc.), track directly inside that app. If purchased on our website, share your Order ID and we’ll check it for you.
    Submit the form with your Order ID and upload a photo if possible. We’ll guide you on replacement/refund as per your purchase platform policy.
    Refund timelines vary by platform. Share platform + Order ID, we’ll guide you with the correct process.
    Tell us baby age, skin type (normal/sensitive) and preference (fragrance-free, water wipes etc.). We’ll recommend the best option and how to use it safely.
    Customer Care +91 98453 98453 Mon–Sat • 10:00 AM – 6:00 PM
    Email Support care@novetissues.com Share Order ID for quick help
    WhatsApp Start chat → Fastest for order updates
    For B2B / Partnerships Go to B2B Enquiry Page → This page is customers-only
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    Thanks! Our team has received your message. Keep your Order ID handy — we may ask for it to resolve faster.

    Ticket: NT-000000 Back to top